Terms of Service

1. Definitions

2. Account Registration and Security

2.1 To use the Platform, the Subscriber must register an account by providing accurate, current, and complete information. The Subscriber must keep this information up to date.

2.2 The Subscriber is responsible for maintaining the security and confidentiality of all User Account credentials, OTP codes, and session tokens. BottleBank recommends that each User Account holder has a unique email address or phone number.

2.3 The Subscriber is responsible for all activities conducted under its account, including all actions taken by its User Account holders.

2.4 The Subscriber must notify BottleBank immediately at admin@bottlebank.io upon becoming aware of any unauthorised access to its account or any security breach.

3. Licence to Use the Platform

3.1 Subject to compliance with these Terms and timely payment of all applicable fees, BottleBank grants the Subscriber a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during the subscription term for the Subscriber’s internal business operations.

3.2 Subscriber Data Use Restrictions: As the Data Controller for End Customer personal data collected through the Platform, the Subscriber agrees that End Customer data:

• Platform-Only Use: May only be used within the Platform, through the features the Platform provides: managing bottle storage, sending the Platform’s notifications, and offering the Subscriber’s own venue offers to End Customers who have consented to receive them.
• No Third-Party Sharing: Must not be sold, transferred, licensed, or disclosed to any third party for that party’s own use or benefit.
• No Monetisation: Must not be monetised in any form, including data brokerage, advertising, or sale of data insights.
• No External Retention: Must not be exported and retained in external systems.
• No Repurposing: Must not be repurposed for unrelated services or third-party apps.

3.3 Venue Privacy Policy Requirement: The Subscriber must maintain a publicly accessible Privacy Policy and provide BottleBank with a valid Privacy Policy URL and Data Protection Officer (DPO) or privacy contact name and email before activating customer-facing features.

3.4 This licence does not include the right to: sublicense, resell, or transfer access to the Platform; reverse-engineer or extract source code; or use the Platform to develop a competing product.

3.5 The number of User Accounts and any other plan limits are as set out in the Subscription Contract.

4. Platform Features and Functionality

4.1 Core Features

• Bottle lifecycle management: park, track, extend, transfer, retrieve, and re-park, with unique serial numbers.
• Fill level tracking inputted by staff.
• VIP status management: each customer is designated as VIP or Non-VIP.
• Colour-coded storage location management with named zones.
• Automated WhatsApp and email notifications for bottle events.
• End Customer guest page (unique link per customer, no login required) from which the End Customer can view their bottles and, where the Subscriber enables it, request an extension or transfer, book a table, and claim the Subscriber’s offers.
• Immutable audit trail of all bottle and staff actions.
• Role-based access management: Admin accounts (managers) and User accounts (staff).
• Optional modules, where included in the Subscription Contract: inventory, digital QR menus, and bottle photos.

4.2 Plan Inclusions and Limits

The features, message allowances and any limits that apply to the Subscriber’s account are those set out in the Subscription Contract. Where the Platform enforces a limit, it will do so automatically and the Subscriber will be notified within the Platform.

4.3 WhatsApp Messages

WhatsApp messages are transmitted via Meta-approved templates only. The Subscriber may only send the messages the Platform provides (bottle notifications and the Subscriber’s own venue offers), and only to End Customers who have consented to receive them. Bulk or unsolicited messaging outside the Platform’s own features is not permitted. Message allowances are set out in the Subscription Contract.

4.4 End Customer Guest Page

End Customers may access their guest page via a unique link. Actions available on the guest page are controlled by the Subscriber’s own settings. The guest page is rate-limited to protect against abuse.

5. Data Ownership, Restrictions, and No Export Policy

5.1 All customer data collected through the BottleBank platform is intended for use exclusively within the Platform.

5.2 BottleBank does not provide any data export, download, or bulk extraction functionality for customer personal data.

5.3 The extraction of customer personal data for use outside the Platform is a violation of the purpose for which the data was collected under the PDPA.

5.4 Venues may access and view their operational data within the Platform for their own internal business purposes.

5.5 Venues shall not attempt to extract, scrape, copy, harvest, or otherwise export customer personal data from the Platform through any means.

5.6 The Subscriber can fulfil all PDPA obligations directly within the Platform without requiring any data export: Access, Correction, and Deletion are all available to Admin users.

6. Subscription Plans and Fees

6.1 The Subscriber’s plan, fees, inclusions, subscription term and billing schedule are set out in the Subscription Contract. All fees are exclusive of GST and any applicable Card Payment Fee unless the Subscription Contract states otherwise.

6.2 Where the Subscription Contract provides for a Commitment Period, the Subscriber may not downgrade to a lower plan or shorten the term during that period. Upgrades are available at any time.

6.3 At the end of the Commitment Period, the subscription renews as set out in the Subscription Contract unless either party provides written notice of non-renewal at least thirty (30) days before the end date.

7. Payment Methods and Card Payment Fee

The Subscriber may change their payment method by notifying BottleBank at admin@bottlebank.io at least five (5) business days before the next billing date.

8. Fees, Billing, and Taxes

8.1 All fees are exclusive of GST and the Card Payment Fee where applicable.

8.2 Invoices are issued according to the billing schedule in the Subscription Contract and are due within seven (7) days of the invoice date unless the invoice states otherwise.

8.3 If a Subscriber activates on any date other than the first day of a calendar month, the first invoice may be pro-rated.

8.4 Any setup, onboarding or training services are included or charged as set out in the Subscription Contract. Once such services have commenced, any fee for them is non-refundable.

8.5 All card payment processing is handled by Stripe. BottleBank does not store credit or debit card details.

9. Free Trial

9.1 New Subscribers receive a free trial on their chosen plan. No payment or card details are required to start the trial.

9.2 Trial-to-paid conversion is not automatic. There is no auto-charge at the end of the trial.

9.3 Upon trial expiry without conversion, bottle parking, extending, re-parking, and transfer operations are blocked. Bottle retrieval, serving, and cleanup remain available.

10. Subscription, Grace Period, and Data Deletion

10.1 As long as the Subscriber’s subscription is paid, the Subscriber retains full access to all Platform features and data.

10.2 Grace Period (Day 0 to Day 7): Upon subscription expiry without renewal, full access continues for seven (7) days with a payment reminder banner.

10.3 Account Lockout (Day 8 to Day 30): Access is suspended. All data remains intact.

10.4 Data Restoration: If payment is received within thirty (30) days, full access is immediately restored with no data loss.

10.5 Data Deletion (Day 30): If payment is not received within thirty (30) days, all data is permanently deleted. This action is irreversible.

10.6 Venues whose data has been deleted may subscribe again as a new account. No historical data will be available.

11. Physical Bottle Custody

11.1 BottleBank is a software platform only. BottleBank does not take physical custody, ownership, or responsibility for any bottles.

11.2 The Subscriber is solely responsible for the physical custody, storage, safekeeping, and return of all bottles.

11.3 In the event of subscription expiry, the Subscriber remains solely responsible for all physical bottles in its possession.

11.4 BottleBank shall not be held liable for any loss, damage, dispute, or claim arising from physical bottle custody.

12. Acceptable Use

12.1 Permitted Use

• Managing bottle storage records at the Subscriber’s registered venue(s).
• Creating, editing, and managing End Customer records for bottle management.
• Sending the Platform’s WhatsApp and email notifications and the Subscriber’s own venue offers to End Customers who have consented.
• Importing customer data via CSV for onboarding purposes.
• Configuring VIP status settings, products, storage locations, menus, inventory, and notification settings.

12.2 Prohibited Use

• Using the Platform for any purpose that violates Singapore law.
• Attempting to access data belonging to another organisation.
• Sharing User Account credentials with unauthorised persons.
• Reverse-engineering, decompiling, or extracting source code from the Platform.
• Circumventing system-enforced limits or rate limits.
• Sending bulk or unsolicited messages outside the Platform’s own notification and offer features.
• Extracting, scraping, or exporting End Customer personal data for use outside the Platform.
• Storing prohibited data categories (government IDs, medical data, financial credentials, minors’ data).
• Uploading malware, offensive content, or material that violates applicable law.
• Interfering with the Platform’s operation, security, or other users’ access.

13. Termination for Breach

13.1 BottleBank will issue written notice specifying the breach. The Subscriber will have seven (7) days to remedy the breach.

13.2 If not remedied, BottleBank may immediately terminate the account and revoke access.

13.3 Upon termination for breach, BottleBank reserves the right to retain, restrict, or delete data at its sole discretion. No refunds will be issued.

14. Refund Policy

14.1 BottleBank operates a no-refund policy as the default. Refunds are only available in specific circumstances.

14.2 Subscription fees are non-refundable once the billing period has commenced.

14.3 Refund Exceptions

• BottleBank terminates without cause: Pro-rated refund for the unused portion.
• Platform unavailable for 72+ continuous hours due to BottleBank’s fault: Credit note applied to the next invoice.
• Duplicate payment: Full refund within five (5) business days.
• System error overcharge: Refund of excess within five (5) business days.

14.4 Fees for setup, onboarding or training services are non-refundable once those services have commenced.

14.5 All refund requests must be submitted in writing to admin@bottlebank.io with the invoice number, amount, and reason.

15. Third-Party Services

BottleBank is not liable for service interruptions or policy changes by any third-party provider.

16. Data Ownership and Privacy

16.1 The Subscriber retains ownership of all Service Data, subject to the Platform-Only Data restrictions in Section 5.

16.2 BottleBank processes Service Data in accordance with its Privacy Policy (BB-LEGAL-002).

16.3 The Subscriber is the data controller for End Customer data. BottleBank acts as data processor.

17. Platform Availability and Maintenance

17.1 BottleBank targets but does not contractually guarantee platform uptime.

17.2 Scheduled maintenance will be communicated with reasonable advance notice. Emergency maintenance may occur without prior notice.

18. Intellectual Property

18.1 All rights in and to the Platform are owned by Nuvaryn Pte Ltd. Nothing in these Terms transfers any ownership right to the Subscriber.

18.2 The Subscriber grants BottleBank a limited licence to process Service Data solely to provide and improve the Platform.

18.3 “BottleBank”, “BottleBank.io”, and associated logos are trademarks of Nuvaryn Pte Ltd.

19. Suspension and Termination

19.1 Either party may terminate the Subscriber’s account by providing written notice.

19.2 Where the subscription has no Commitment Period, the Subscriber may cancel at any time and access continues until the end of the current billing period.

19.3 Where the subscription has a Commitment Period, the Subscriber may cancel at any time and access continues until the end of the committed term. No refund for the unused portion.

19.4 BottleBank may immediately suspend or terminate an account upon material breach, prohibited use, non-payment, or where continued access poses a legal or security risk.

19.5 Upon voluntary termination, the data deletion timeline in Section 10 applies.

20. Disclaimer of Warranties

The Platform is provided “as is” and “as available” without warranty of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, or non-infringement.

21. Limitation of Liability

To the maximum extent permitted by Singapore law, BottleBank’s total aggregate liability for all claims arising under or related to these Terms shall not exceed the subscription fees paid by the Subscriber in the twelve (12) months preceding the claim, exclusive of any Card Payment Fee or GST.

BottleBank shall not be liable for: loss of revenue, profits, or data; missed or delayed notifications; disputes with End Customers; actions of Subscriber staff; data loss from non-renewal; third-party service failures; physical bottle custody disputes; or any indirect, incidental, special, or consequential damages.

22. Indemnification

The Subscriber agrees to indemnify, defend, and hold harmless BottleBank from and against any claims, damages, liabilities, costs, and expenses arising from: any breach of these Terms; the Subscriber’s unlawful use of the Platform; disputes between the Subscriber and its End Customers; content or data uploaded by the Subscriber’s staff; disputes arising from physical bottle custody; the Subscriber’s failure to comply with applicable law; or any action that causes Meta to restrict BottleBank’s WhatsApp Business API access.

23. Governing Law and Dispute Resolution

23.1 These Terms are governed by and construed in accordance with the laws of the Republic of Singapore.

23.2 The parties agree to first attempt resolution through good faith negotiation. If unresolved within twenty-one (21) days, either party may refer to mediation at the Singapore Mediation Centre.

23.3 If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

24. Modifications

24.1 BottleBank may amend these Terms with thirty (30) days’ prior written notice. Continued use after the amendment date constitutes acceptance.

24.2 BottleBank may add, modify, or discontinue Platform features with reasonable notice. Material feature removals will be communicated at least thirty (30) days in advance.

25. Force Majeure

Neither party shall be liable for any delay or failure to perform obligations under these Terms caused by events beyond its reasonable control, including natural disasters, acts of government, pandemics, internet or telecommunications failures, power outages, or acts of third parties.

26. Entire Agreement

These Terms, together with the Privacy Policy and the Subscription Contract, constitute the entire agreement between the parties and supersede all prior discussions, representations, and agreements. Where the Subscription Contract and these Terms conflict on fees, inclusions or term, the Subscription Contract prevails.

27. Notices

All formal notices under these Terms must be sent by email. Notices to BottleBank should be sent to admin@bottlebank.io. Notices to the Subscriber will be sent to the registered account email address. Notices are deemed received on the next business day after sending.

28. Severability

If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.