Customer story · HighHouse & NOVA
Two venues, one move to BottleBank.
Bottle parking for a restaurant-lounge and rooftop bar in Singapore.
HighHouse and NOVA already used a bottle-parking app. Their priority was to give the team a dependable way to manage guests’ bottles during service, and move across without losing the existing records. Both venues went live with BottleBank on 29 May 2026.
- 2
- venues launched together on the same day
- 490+
- bottles parked since launch, across both venues
- 600+
- automated guest messages sent since launch
BottleBank records, rounded. Live since May 2026; period and source stated below.
The story
The challenge: interruptions during service.
The team reported recurring crashes with their previous app. Setting up bottles also meant entering details and taking photographs manually, while email-based sign-in created difficulties for staff trying to access the system during a shift.
They needed a smoother daily workflow and help getting the new system ready.
The switch: prepared before the first shift.
BottleBank used the venues’ drinks menu to prepare around 200 catalogue entries with consistent bottle images.
We also loaded more than 3,400 guest contacts across the two venues and carried over their existing bottle history. Both venues launched on the same day, with their records already in place.
Staff sign-in moved to WhatsApp, allowing the team to access the app using their phones.
The change: requests and reminders in the system.
Guests receive a WhatsApp link to their bottle page when a bottle is parked, followed by a reminder before expiry. Staff work with consistent catalogue images, while bottle extensions are recorded in the app.
By 22 September 2026, the two venues had handled close to 100 extensions and sent more than 600 automated guest messages through BottleBank.
Those messages no longer need to be typed individually by the team.
Venue contact
Eugene
manager of HighHouse and NOVA
Source: BottleBank records. Activity figures cover 29 May 2026 to 22 September 2026; guest contacts were imported at setup.
Runs on
- Bottle parking
Set up by BottleBank before the first night: bottles, pictures, staff, house rules.
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